Terms of Sale

These terms apply to orders placed at wearsaintloup.com. By placing an order, you agree to them.

Who you're buying from

Saint-Loup is run by Samuel Combeer, Entrepreneur individuel (EI), 7 rue des Tilleuls, 34130 Mudaison, France. SIREN 130679319. Full details are in our Legal Notice.

Our products

Every piece is made to order, and record tees and mugs are personalized with the details you enter. It's printed or embroidered and shipped by our production partner. Colors and print placement can differ slightly from the preview on your screen.

Your personalization

We print exactly what you submit, so please double-check your species, numbers and size before paying. You can email us to fix a mistake within the 24-hour hold described below.

Prices and payment

Prices are shown before you pay, in US dollars for orders shipping to the United States, in euros for orders shipping to the European Union and in Canadian dollars for orders shipping to Canada (tees only), and are final: TVA non applicable, art. 293 B du CGI, so no VAT is added. Shipping is a flat $5.95 to the U.S., €5.95 to the EU and C$9.95 to Canada, where duties and taxes are included and nothing is due on delivery. Payment is taken at checkout through Stripe. Your order is confirmed once your payment goes through and we email you a confirmation.

Shipping

Every Saint-Loup piece is made to order, so nothing sits on a shelf: it's printed (or embroidered) after you order. We hold each order for 24 hours before it goes to print, so you have time to fix a mistake, and we email you tracking the moment it ships.

United States: $5.95 flat shipping. Most orders take 2–5 business days to make, then 3–4 business days to arrive, so about 5–9 business days on top of the hold.

European Union: €5.95 flat shipping to all 27 EU countries, with VAT and customs already included, so there's nothing to pay on delivery. Tees are printed in the U.S. and take about 2–3 weeks; hats are embroidered in Spain and take about 1–2 weeks; beanies are embroidered in Europe and take about 1–2 weeks; mugs take about 1–2 weeks.

Canada (tees only for now): C$9.95 flat shipping, with duties and taxes already included, so there's nothing to pay on delivery. Tees are printed in the U.S. and take about 1–3 weeks.

We don't ship anywhere else yet. These are estimates, not guarantees, and holidays or carriers can add a few days.

Returns and problems

Because every piece is made to order, and tees carry your own numbers, we can't accept returns or exchanges for size or change of mind, so please check the size guide before you order.

If something goes wrong, we'll fix it. If your order arrives damaged, defective or misprinted, or gets lost in the mail, email hello@wearsaintloup.com within 30 days of delivery, with a photo of the problem if there is one. We'll send a free replacement or refund you, and you don't need to send anything back.

Every order is held for 24 hours before it goes to print. Spotted a typo in your numbers or a wrong address? Email us within that window and we'll fix it. Once an order is in production, it can't be changed.

Customers in the EU: personalized tees and mugs are made to your own specification, so the EU 14-day right of withdrawal doesn't apply to them. Hats, beanies, the Monster and Bigfoot Trout tees and sweaters, and the logo tee aren't personalized, so you can withdraw from an order of them within 14 days of receiving it: email hello@wearsaintloup.com, send it back unworn at your own cost, and we refund the price and the standard shipping within 14 days. Your 2-year legal guarantee of conformity applies to everything.

Customers in the European Union

Orders shipping to the EU are governed by our French-language Conditions générales de vente, which take precedence over this summary. They set out your 14-day right of withdrawal for hats, beanies, the Shark tee, the Monster and Bigfoot Trout tees and sweaters, and the logo tee (personalized tees and mugs are exempt), your 2-year legal guarantee of conformity and the guarantee against hidden defects, and free access to a consumer mediator.

Liability

To the extent the law allows, our liability for an order is limited to the amount you paid for it. Nothing in these terms limits any rights you have under the consumer laws that apply to you.

Your data

See our Privacy Policy for how we handle your information.

Contact and changes

Questions about an order or these terms? Email hello@wearsaintloup.com. If we change these terms, we'll update this page and the date at the top. The terms in place when you ordered apply to that order.